Refund Policy

This policy covers payments for BrainQuest plans made through bKash.

Billing: a weekly plan charges a fixed amount every 7 days, and a monthly plan every 30 days, counted from the day you subscribe. You pay the full price when you join; nothing is prorated.

Failed renewal: if a renewal charge fails, bKash retries it. Your plan stays active in a grace period until the end of that billing period. If the charge has not gone through by then, the plan ends and you move to Free. Scores from the grace period count only if the payment goes through.

Plan changes and cancelling: a plan change takes effect at the end of the current period, with no proration. You can cancel any time in account settings; your plan stays active to the end of the period you paid for.

When we refund: if you were charged twice for the same period, we refund the duplicate in full. If you paid but did not get access, or a verified platform failure stopped you from playing, we restore your access or refund you.

When we do not refund: a completed tournament in which you did not win a prize is not normally refundable. A prize dispute is handled by holding the prize and reviewing the evidence, not by refunding the plan. BrainQuest does not offer renewal cashback.

To ask for a refund, email support@beehiveinteractive.net.